Pay FAQ

1. What's Pay?

Pay is a seamless payment solution that enables you to instantly send and receive USDC, USDG and USDT on the X Layer network without incurring additional fees. It features a multi-signature smart wallet, ensuring enhanced security. Beyond financial transactions, Pay incorporates social features, such as integrated messaging to communicate with others and the ability to send cryptocurrency as personalized gifts, making digital payments more engaging and user-friendly.

2. Am I eligible to use Pay?

Eligibility to use Pay depends on your location. Learn more about it here.

3. How do I activate Pay?

Before activating your Pay account, please ensure that the requirements below are fulfilled:

• A successfully registered personal account on our platform.

• Completed identity verification on the platform.

• Successful creation of a passkey (Android devices must support Google services).

• The country used for identity verification must not be on the restricted list here.

• The app must be updated to the latest version (Recommended: iOS 16+ and Android 7+).

After fulfilling the requirements, you can activate Pay by following these steps: How do I activate my Pay?

4. How do I make a payment on Pay?

Here’s a simple guide for you to make a payment on OKX app:

1. Load the Pay mode at the top of the OKX app

2. Select the Pay option from the main menu

3. Enter the amount you'd like to pay

4. Select the recipient by their name, phone number or email address

5. Review the transaction details and select Pay

5. How do I transfer my funds to Exchange, send it onchain and pay for a wallet?

1. Load open the Pay mode at the top of the OKX app

2. Tap on the Pay option from the main menu

3. Tap the Pay option for the second time to load the option of transactions

   

   Select your preferred transaction method after you tap the Pay option twice

6. How do I receive payments on Pay?

1. When someone sends you USDC, USDG or USDT, you'll get an instant push notification from the OKX app, letting you know the funds are on their way.

   • If the sender shares a payment link via SMS or email, clicking the link will take you directly to our app download page (if you don’t have it yet), allowing you to access your funds.
     Note: Before you can claim or use the funds, you must complete identity verification. This is required to meet compliance standards and protect both you and your assets from fraudulent activity.
     Without completing this step, you won’t be able to receive or manage the transferred assets.

2. Open the OKX app to review the amount and sender's info.

   • If you have a Pay account, the funds will automatically appear in your Pay balance.

   • If you are an existing OKX user without a Pay account, you'll need to follow the Pay onboarding process to activate Pay. Then, the funds will automatically appear in your Pay balance.

   • If you're a non-OKX user, you'll need to create a OKX account and a Pay account. Only then, the funds will automatically appear in your Pay balance.

3. Once you receive the payment, you can then:

   • Send funds to other people.

   • Transfer to your Exchange account and convert the funds to your local currency.

7. Can I pay people who don't have an OKX account?

Yes, just enter their phone number or email address. If you've imported your contacts, simply search for the recipient’s name, phone number and email address. If the recipient doesn't have an OKX Account, they will need to create one in order to receive the payment.

8. Do I need an OKX account to use Pay?

Yes, you'll need to have a registered OKX account and complete identity verification and create a Pay account to send and receive payments with Pay.

9. What's Convert in Pay?

Pay only supports sending and receiving payments for stablecoins on the X Layer network. Convert allows you to swap crypto you've received on other networks and move them over to X Layer so they can be used in Pay.

At this time, Convert to Pay supports converting assets from Ethereum, TRON, Arbitrum, Base, Avalanche, and Optimism.

Learn more about it here.

10. I sent a payment to the wrong person using OKX Pay. What can I do?

The payment will be returned after 48 hours if it hasn’t been accepted. If it’s already been accepted, the payment can’t be reversed.

11. Can I use Pay on a web browser?

Currently, you can only use Pay on the OKX app.

12. How can I check my available balance when using OKX Pay?

When you enter Pay flow, the available balance of USDC, USDG and USDT will display right below the pay amount.

13. I sent a payment to someone but they didn't accept it. What happens next?

If the recipient doesn't have a pay account, they'll have 48 hours to create one to accept the payment.

14. Where can I view my OKX Pay payment history?

You can find it under Recent activity on the Pay homepage, and you can either tap into a specific record to get more details or tap View all to get the full list.

Find out what's Pay account is all about here.

15. How can I recover my Pay account?

• You can easily restore your passkey using cloud backup through iCloud (on iOS) or Google Password Manager (on Android).

• If cloud backup is unavailable, you can contact our customer support team to reset a new passkey (Pay account).

16.How can I restore my Pay account after changing devices?

Changing devices: If you switch to a new device, as long as your new device (with the same Google or Apple ID) supports passkeys and you sign in with your existing account, you can continue using your passkey normally. This is because passkeys are stored in the cloud (such as Google Password Manager or iCloud Keychain), not on a single device.Switching from Android to iPhone: When using a passkey across different systems, you can complete verification by scanning a QR code. When an action requiring passkey verification is initiated on the new Apple device, it will generate a QR code. Use your old Android device to scan the code. Once the verification is successful, the operation can be completed provided that the passkey on the Android device is still available.

17.How can I access Pay if it is not supported on my Android devices?

If you want to access Pay features, you must create a passkey. We recommend logging in to Google services or using an iOS device.

18.If my device does not support facial recognition, can I still use Pay?

Yes, you can still use Pay and log in using a fingerprint or password.

19.How can I increase my balance on my Pay account?

You can increase your balance by depositing from the exchange or receiving funds on-chain.

20. How can I convert my balance in my Pay account into Fiat?

You can transfer the balance in your Pay account to your exchange's funding or trading account, and then use the exchange’s supported trading, conversion, or withdrawal functions to convert your balance into fiat or other cryptocurrencies. Please ensure your account has completed identity verification and complies with relevant regulations.